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TERMS AND CONDITIONS

  1. LEGAL NOTICE

1.1. Legal information and acceptance

In compliance with the provisions of the Law on Services of the Information Society and Electronic Commerce, we inform you that the content of this website wwwgiraffaeducation.com belongs to GIRAFFA EDUCATION SL (hereinafter GIRAFFA) with registered office at calle Agustina Saragossa , 11-6A (08017) Barcelona, ​​email info@giraffaeducation.com , provided with NIF B-01961432 and registered in the Mercantile Registry of Barcelona in Volume 47487, Folio 170, Page 553371.

1.2. Use of the website

Any person who accesses the website will have the status of user, which implies the unreserved acceptance of all the conditions included in the Terms and Conditions policy.

GIRAFFA reserves the right to modify the commercial offer (products, prices, promotions and other commercial and service conditions) presented at www.giraffaeducation.com at any time.

1.3. Applicable legislation and judicial jurisdiction

The purchases made on www.giraffaeducation.com are subject to Spanish law. In the event that any conflict or discrepancy arises in the interpretation or application of these contractual conditions, they are submitted to the Courts and Tribunals of Barcelona.

1.4 Intellectual and industrial property

All the contents of the website, understood by these as merely illustrative, the texts, methodology, study plans, photographs, graphics, images, icons, technology, software, links and other audiovisual or sound content, as well as its design Graphic and source codes are the intellectual property of GIRAFFA or third parties, without being understood to be assigned to the user, any of the exploitation rights recognized by current regulations on intellectual property over them, except those that are strictly necessary for the use of the web.

The registered trademark “GIRAFFA”, as well as the domain name “giraffaeducation.com” are and will remain the exclusive property of GIRAFFA, without it being understood that access to the website attributes any rights over it. Similarly, any other sign susceptible to legal protection are covered by GIRAFFA’s intellectual and industrial property rights.

Consequently, the reproduction, except for private use, transformation, distribution, public communication, making available to the public and in general any other form of exploitation, by any procedure, of all or part of the contents of this website is prohibited. as well as your brand.

No reference to copyright, trademark or other notification regarding property rights contained in the www.giraffaeducation.com page, or any other content included in it, may be removed.

 

  1. GENERAL CONDITIONS 

 All purchases made in the online store www.giraffaeducation.com (hereinafter GIRAFFA) with address at C / Agustina Saragossa, 11, 08017, Barcelona, ​​Spain and CIF Nº B01961432, are subject to the General Conditions of Use exposed to continuation:

2.1. Prices

All the prices of our products are indicated in Euros (€) and correspond to the unit price including VAT and delivered to the address of your choice, but does not include shipping costs, which are specific to each order, and communicated by GIRAFFA depending on the volume of the order and the delivery area. The amount of shipping costs will be added to the total invoice.

2.2. Payment Methods

GIRAFFA offers a form of payment: Credit card.

 VISA or MASTERCARD credit card

  • We guarantee that each of the transactions made in GIRAFFA is 100% secure. All operations that involve the transmission of personal or banking data are carried out using a secure environment. GIRAFFA uses a server based on standard security technology SSL (Secure Socked Layer). All the information that you transmit to us travels encrypted through the network.
  • Likewise, the data on your credit card are not registered in any database but go directly to the Bank’s POS (Point of Sale Terminal).
  • Furthermore, we inform you that in an effort to provide greater security to credit card owners, we have incorporated into our payment gateway the secure payment system called CES (Secure Electronic Commerce). In this way, if you are the holder of a “secured” card, you can always make payments with a VISA or MASTERCARD in our store.
  • In the event that your card is not attached to this payment system, GIRAFFA will only accept payment with a VISA or MASTERCARD credit card to clients with previously demonstrated seniority and reliability.
  • In both cases, when paying with a VISA or MASTERCARD the following information will always be requested: the card number, the expiration date, and a Validation Code that matches the last 3 digits of the number printed in italics on the back of your VISA or MASTERCARD card, thus offering more guarantees regarding the security of the transaction.
  • Important: Credit card fraud is a crime, and GIRAFFA will take legal action against anyone who carries out a fraudulent transaction in our online store.
  • We protect your data with SSL, the acronym that responds to the terms in English (Secure Socket Layer), which is a security protocol that makes your data travel in an integral and secure way, that is, the transmission of data between a server and web user, and in feedback, it is fully encrypted or encrypted.

 

2.3. Delivery times and shipping methods

One of our main efforts is focused on serving orders in the shortest time possible. The delivery times of the products, provided they are in stock, and unless they are made on Sundays and holidays, at the address indicated by the CLIENT will be 1 to 3 working days from the receipt of the order payment. The logistics management of the CLIENT’s orders corresponds to the companies contracted by GIRAFFA.

 

In the case of placing an order for a product without immediate availability, it will be understood as an order and it will be confirmed via email by GIRAFFA as soon as possible, where the availability of the product and the expected delivery time will also be indicated. 

 

GIRAFFA reserves the right to vary the type of shipment and the company by which it is made, regardless of what is stated in these pages, and provided that it does not entail a manifest damage to the client.

Note: In no case will shipments be made to post office boxes.

Shipments that are returned to GIRAFFA by the courier company due to neglect of the client or incomplete or erroneous delivery address, will not be re-shipped until the client pays the shipping costs corresponding to a new shipment (not being able to benefit from again from free shipping costs if your order exceeds the minimum amounts required).

 

2.4. Shipping costs

In GIRAFFA the shipping costs vary depending on the destination of the shipment, the weight and the amount of the order and will be calculated and duly informed individually with each shipment. 

2.5. Warranty

In the event of a defective product, GIRAFFA must proceed, as appropriate, with the repair, replacement, price reduction or termination of the contract, procedures that will be free for the consumer and user. GIRAFFA responds to the lack of conformity that is manifested within a period of 14 days from delivery. The consumer and user must inform GIRAFFA of the lack of conformity within 14 days of becoming aware of it.

 2.6. Returns

Our customer service department has an after-sales service to solve any problem with our articles or shipments, through which we try to offer fast and efficient attention to our customers. You can contact him by writing to the following email address: info@giraffaeducation.com.

If for any reason you are not satisfied with your order, you have a period of 14 calendar days, counting from the date of delivery of the order, to exercise your right of withdrawal. (According to art. 44 of Law 7/1996, of January 15, on the Regulation of Retail Trade modified by Law 47/2002, of December 19). If you want to make a return, first check that you meet all the following requirements, before sending us the product: we will only accept returns when the product is returned in its original packaging, perfect conditions and the good condition and operation of the same has been verified. If the product is not returned in the same original packaging as the product, or is open, the return will not be accepted.

Send an email to info@giraffaeducation.com so that we can authorize, process and indicate how to make the return. Without this authorization, the product will not be accepted and will be returned to its origin. Once we receive the merchandise in our warehouses and we verify that all the above conditions are met, GIRAFFA will accept the return of the product and will proceed to refund the amount in the account number that you have indicated or on the card with which you made the payment. Keep in mind that the processing time for the return must be added to the usual delivery time.

 

Only if the return is the result of an error in the preparation of the order by our online sales service, all shipping costs are paid by GIRAFFA. In this case, it is essential that you contact our customer service to fix the details of the return.

2.7. Changes

If you want to make a change, contact our customer service via email info@giraffaeducation.com. Our team will contact you via email or at the contact number you have indicated.

 

 

Once we receive the merchandise in our warehouses and we verify that all the above conditions are met, GIRAFFA will accept the exchange of the product and the requested product will be shipped. If the amount for the change difference is greater, it will be sent according to the payment systems accepted in these conditions. In the event that the price difference of both items is in favor of the customer, the amount will be returned by bank transfer to the indicated account or to the card with which the payment was made.

 

  1. PRIVACY POLICY AND DATA PROTECTION

In compliance with the provisions of Organic Law 15/1999, of December 13, on the Protection of Personal Data, GIRAFFA informs its clients that all the personal data you provide will be included in an automated personal data file, created and maintained under the responsibility of GIRAFFA, whose address is C / Agustina Saragossa, 11, 08017, Barcelona, ​​Spain.

 

The purpose of said file is to facilitate the management and processing of orders and, in the event that you have expressly authorized us in the corresponding box, also to send in the future, directly or through collaborating companies, commercial communications about products and services that may be of interest to our clients.

GIRAFFA guarantees the security and confidentiality of the data provided. In this way, it undertakes to comply with its obligation of secrecy of personal data and its duty to keep them and adopt all necessary measures to prevent their alteration, loss, treatment or unauthorized use.

GIRAFFA clients may at any time exercise their rights of access, rectification, cancellation and opposition, communicating it in writing to our email address info@giraffaeducation.com or in writing to GIRAFFA EDUCATION, SL, C / Agustina Saragossa, 11, 08017 , Barcelona, ​​Spain.

 

  1. LIMITATION OF LIABILITY

GIRAFFA will make every reasonable effort to fulfill its obligations. However, GIRAFFA cannot be held responsible for delays or failures in delivery caused by circumstances beyond its reasonable control. Such circumstances include strikes, epidemics, wars, natural catastrophes or any other situation that may impede the production, transportation or delivery of the products.

The fact of including a product on our website does not imply availability in the store. Therefore, GIRAFFA cannot guarantee the total availability of the products advertised on the web. The availability of each product depends on the demand of the customers.

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